We always ship in discreet extra strong packaging with absolutely no indication of the products being delivered. We actually double pack all orders and sometimes even triple pack. The external packaging is always a strong weather proof unbranded grey plastic mailer that will keep the package well protected from the elements and prying eyes.
There is no indication from the outside of the packet the contents or who it was sent by, the courier will not even know the contents of the package. We take your privacy super seriously and can 100% guarantee discretion and privacy.
We are so discreet about 30% of our orders are delivered to work addresses so rest assured you're safe with us.
Have a look at this video of us packing an order and see for yourself.
We ship most of our orders on the same day as they are ordered, if they are ordered before 4pm (weekdays). We always carry a huge amount of stock on all our main selling product lines so we can quickly dispatch your orders. Over 99% of all orders dispatch same or next day (we'll get to 100% if it kills me), so with PlayBlue it really is a case of Order today and have it tomorrow.
Our courier only collects weekdays so orders placed after 4pm Friday will be collected by the courier on the next working day, usually Monday for delivery the next day.
We also hand deliver to Parcel Motel every week day after 6pm.
In the really rare occasion we have a stocking glitch or a run on a product you ordered there will at most be a delay of a couple of business days but we will let you know first.
We display stock levels on our products so you can easily see what we have in stock and ready to go.
Our courier service offers next working day delivery anywhere in Ireland north and south. So once we dispatch you will receive an email and can expect delivery the next working day. There is a tracking code and full details on the courier service we used.
Our courier service operates Monday to Friday with deliveries during the working day, so please give us an address where you will be available to accept delivery. Don't worry it can be a work address, we can guarantee utter discretion, the courier will not even know what is in the package.
Our courier generally also rings first to confirm delivery location and details so please keep your phone on. A valid Irish phone number is vital for courier delivery or the delivery will be delayed.
If we hit a snag in our service we'll let you know straight away and tell you the problem and how long delivery will be, but rest assured we will do everything we can to ensure the quickest delivery time.
If for some unknown reason you don't get a dispatch email from us after 3 or 4 business days, please email or call and we'll sort it out. We may ship part of your order if there is going to be a delay with a potion of your order and we may also ship multiple orders together to reduce shipping costs if possible.
Parcel Motel may take a little longer but we ship to them same or next day, for them to locate your parcel in the chosen depot might take a little longer.
Getting a delivery from PlayBlue should never be hassle. You don't want to hear the couriers sob story or how busy they are or that their van exploded, you just want your PlayBlue goodies. We get it! We're the same.
This is why we run our own Track & Chase program on every package shipped. Our systems actively track your parcel after they leave our warehouse and any issue we'll chase the courier for you and try to resolve it. Most issues we resolve without you ever knowing there was anything a miss. Just another way PlayBlue tries to do things better.
We will keep you informed along the way and if we need some information off you to speed the courier on his way we'll call you ok?
We believe in the simple life. We just want to make it as straightforward as possible for you to order from PlayBlue. We also want to make it fair and easy to use.
So spend €20 and we'll ship it for FREE anywhere in Ireland or Northern Ireland. If you spend less than €20, go back look again I'm sure you can find something else that tickles your fancy otherwise I'm afraid we will have to charge you a small contribution to shipping of €4.
We use a couple of different courier companies depending on the size of the parcel. Most are shipped using GLS Couriers which is who we recommend and are our default shipping option. We may ship smaller orders using An Post to keep costs down though.
Please make sure you choose an address you are available to collect the parcel at as we are unable to change the shipping address once it has been dispatched. Our courier will need a signature to complete delivery.
Order before 4pm on a Workday and the courier will collect same day. Order After 4pm and the courier will collect it the following day.
Order before 4pm on Friday and the courier will collect it Friday but it won't deliver until Monday (assuming not a bank holiday). Order after 4pm on a Friday the courier will collect it on Monday and deliver it Tuesday. Ok?
A few examples might make it easier.
|Order Placed||Courier Pickup||Expected Delivery|
|Monday before 4pm||Monday||Tuesday|
|Monday after 4pm||Tuesday||Wednesday|
|Tuesday before 4pm||Tuesday||Wednesday|
|Thursday before 4pm||Thursday||Friday|
|Thursday after 4pm||Friday||Monday|
|Friday before 4pm||Friday||Monday|
|Friday after 4pm||Monday||Tuesday|
|Saturday or Sunday||Monday||Tuesday|
NB:- No pickups or deliveries on bank holidays. Also An Post may deliver Saturday but no guarantee.
Now totally 100% free to use with PlayBlue, we cover the charge of the Pickup so it costs you nothing to use.
Not going to be home to get the Parcel off the courier? Use Parcel Motel.
A really popular option is the Parcel Motel which is like a little hotel for your parcels. You can get a delivery sent here and then collect it yourself.
Using Parcel Motel with PlayBlue is really easy and totally FREE. You will need to have your own Parcel Motel account (which is free to setup) then at Checkout just give us your PMID and we'll do the rest. Check it out for yourself on their website. They have pickup locations all over the country and are growing rapidly.
Now Pickup and Deliveries are FREE with Parcel Motel and as you can collect 24/7 it is really convenient if you won't be home for the courier.
Just a reminder that with Parcel Motel deliveries may take a little longer locating your parcel in your chosen depot.
We no longer as standard ship An Post. If you will not be home to collect a parcel you can use Parcel Motel, (now FREE to use and no need for an account) or GLS Depot Pickup.
Shipping to Northern Ireland is the exact same as to the rest of Ireland. The same free shipping rules apply but unfortunately Parcel Motel is not available in the North.
Next Day Courier delivery is free to orders over €20
Shipping to the UK usually take 2-3 business days and the shipping options we offer are Standard Post free for all orders over €30 and Express Registered Delivery again 2-3 business days but tracked and insured and costs an extra €3.50.
Orders under €30, Standard Post costs €5 and Express Registered Delivery is €8.50.
Until we can get a reliable affordable shipping option outside of the Ireland & the UK we have stopped shipping anywhere else.
We are delighted for you to click and collect shop with PlayBlue. We have two stores in Kilkenny and Tallaght, you can select either as the pickup location.
To choose this option just shop as normal and then on checkout choose the Pickup location in the Shipping Options.
We will then pack the order and notify when it is ready for collection. This option is of course free.
If you would prefer to not get the parcel delivered to your address but would rather collect it yourself for whatever reason. We will then dispatch it to the local GLS Depot of which there are 9 at the moment.
When we dispatch your order, the following business day the package will be available to collect at the local depot. For instance if we send you a dispatch email on a Wednesday you can collect on Thursday. If you get the dispatch email Friday the parcel is available on Monday etc.
To get the details of your local GLS courier click Here.
We want you to be 100% totally satisfied and we really mean that. So if you have a problem with your product or some question between ordering and dispatch or any other reason just send us an email with your order number and the problem and we'll get back to you and we promise we'll sort out whatever the problem is.
Unfortunately we can't cancel an order that has entered dispatch though.
For details on our full returns policy please Click Here
If you'd prefer to talk to us please call our support line on +353 (056) 772-3434. For Full contact details Click Here