Shipping policy

Shipping & Delivery Policy

At PlayBlue, we know that getting your order quickly and discreetly is vital. We dispatch orders fast from our warehouse in Tallaght, Dublin, using trusted, reliable courier networks.

1. 100% Discreet Packaging & Billing

Every order shipped from PlayBlue is double-packed for complete privacy:

  • Outer Packaging: Plain, weatherproof, non-descript mailers (or plain brown boxes for larger orders).

  • Sender Details: There is no indication of contents and no company logo or reference to PlayBlue on the outside of the parcel.

  • Domestic Order: Because we dispatch directly within Ireland, there are no customs declarations attached to any parcel shipped within Ireland or to Northern Ireland.

2. Fast Delivery Times & Cutoffs

Delivery timescales depend on your delivery location and the time your order is placed.

Note: Our couriers operate Monday to Friday. Orders are not dispatched or delivered on Bank Holidays or public holidays.

Rest of Ireland & Northern Ireland (An Post)

  • Placed Before 4:00 PM (Mon–Fri): Dispatched same day for next business day delivery.

  • Placed After 4:00 PM (Mon–Fri): Dispatched the following business day and delivered the day after.

  • Orders Placed Over Weekend (Fri after 4:00 PM – Sun): Dispatched on Monday for delivery on Tuesday.

Order Placed Courier Pickup Expected Delivery
Monday before 4:00 PM Monday Tuesday
Monday after 4:00 PM Tuesday Wednesday
Thursday before 4:00 PM Thursday Friday
Thursday after 4:00 PM Friday Monday
Friday before 4:00 PM Friday Monday (An Post may deliver Saturday in select urban areas)
Friday after 4:00 PM / Weekend Monday Tuesday

Greater Dublin (Same-Day Courier via Xpect)

For orders delivering to a Dublin Eircode:

  • Placed Before 12:30 PM (Mon–Fri): Attempted same-day evening delivery between 3:00 PM and 9:00 PM.

  • Placed After 12:30 PM (Mon–Fri): Dispatched for attempted evening delivery the following business day.

3. Order Tracking

Once your order is packed and dispatched, you will receive a Shipping Confirmation Email containing a tracking link.

  • An Post Tracking: Scanning happens when the parcel arrives at the sorting hub, so initial tracking status may take a few hours to update after dispatch.

  • Delivery Re-routing & Lockers: For nationwide deliveries via An Post, you can use the An Post app/SMS notification to manage delivery options, such as diverting your parcel to a local An Post Depot or an An Post Parcel Locker using a pin code.

4. In-Store Click & Collect (Tallaght)

If you prefer to collect your order directly:

  • Processing: Pick & Collect orders are typically packed within the hour during business hours.

  • Notification: You will receive an email or SMS notification as soon as your order is ready for pickup at our Tallaght location.

  • Requirements: Please bring your order confirmation email/SMS when coming to collect.

5. Important Delivery Notes

  • Eircode / Postcode Required: We require a valid Eircode/Postcode for all deliveries. Orders submitted without an Eircode may experience dispatch delays while we verify your address details.

  • Contact Phone Numbers: A valid mobile phone number is required at checkout. Couriers use this solely to send tracking updates or contact you if there is an issue locating your address.

  • Unsuccessful Delivery: If a courier cannot deliver, they will attempt contact or leave a calling card with redelivery/collection details. Parcels uncollected after 3–4 days may be returned to us.

Need Help With Your Order?

If you have any questions regarding tracking or delivery times, please reach out through our Contact Us page or reply directly to your order confirmation email.