Buyer Beware of Cowboys

This is an unusual blog post. I was browsing some competitor websites to see if anyone is doing anything amazing and I came across one websites Returns Policy and I just had to write about it.

That is the Returns policy of one of our competitors and I was shocked at the absolute audacity to try this.

Ok Digital products not allowing refunds is fine I understand it. Live Event no refunds to me is just treating your customers with disdain. Things happen funerals, sickness whatever why screw your customers in this scenario?

Then the last bit - For Physical Products (i.e. Sex Toys) We are unable to accept returns or refunds under an circumstances. First off this is illegal you have the legal right to change your mind 14 days after delivery in the EU with no reasons needed. Whatever the reason you can get a refund, end of story no ifs or buts. That is the law in the EU.

What happens if your sex toy breaks, it happens with the best will in the world things fail but these cowboys after telling you tough shit. I am amazed how some companies can shout about their mission to spread the message of love and helping people on the journey to sexual nirvana. Then the sex toys won’t work and they tell you hard luck, suck it up. 

I’d love to see the support desk messages these cowboys deal with all day long. Maybe they just ignore them and hope people will go away. For me this is a company that will never last and I could never be part of this policy. 

Unfortunately most customers will assume a companies returns policy is good and fair and forget to check it out.

The PlayBlue Difference

PlayBlue has just celebrated our 13th Birthday. We are in this for the long term and we have always had a focus on customer satisfaction. Ireland is small and we only sell in Ireland so we need to take care of our customers. We do Free Returns with a 180 day guarantee on everything. We pride ourselves on helping our customers to choose the best sex toys with the best information like free access to Viktoria our sexpert, our thousands of PlayBlue videos showing you the reality of what we sell, our track and chase to make sure you get the products super quick, all the way through to our Best Price Guarantee and support email and phone lines. 

Beware of the cowboys trying to grab a quick buck and don’t give a shit about you apart from separating you from your money. Just take a second to checkout returns and support details before you purchase.