When we make a mistake I’d like to think at PlayBlue we put up our hand up. Well our packing of the orders has not be 100%. We have sometimes let ourselves down with the way we’ve packed our orders.
Our courier supplies strong plastic bags for deliveries and we feel it has left some of our products a little unprotected. We’ve also sometimes in the past trimmed packaging to make items fit but this is a thing of the past. We’re turning over a near leaf.
All orders are now double packed in the plastic and extra packaging inside. Smaller orders are placed in plain strong bubble envelopes and then sealed inside the strong plastic courier bags. This makes sure that all orders land in pristine condition and no preying eyes get a chance to see its contents. Some customers who we thank for the feedback have said while packing only with the courier bags they felt a person feeling the bag could figure out what was inside well this is now impossible because of the double packing. You'd need to be Houdini to figure it out now.
We will pack larger orders in brown boxes with a layer of protective packaging material.
You can choose to have your order delivered with An Post or Courier. As standard now we will use the courier except for DVDs and really small light orders which means someone needs to be there to collect the item. You can of course request An Post if you’d prefer and unless it weighs a tonne we’ll send it with An Post. To use An Post, send an email after you order with your order number and the request and we’ll do our best.
We really do listen to our customers and how we pack our orders has been a sore point with some so we want to do better. With these changes we are sure you can shop in total confidence with PlayBlue. With an online sex shop it is not just our low prices and customer service that get people to shop with us it has to be the little things and the confidence that we will do everything we can to make shopping with PlayBlue a pleasure.